<h2>How can we help you?</h2>

How can we help you?

At Decalsy, we value every customer and believe that communication is the key to a great experience. If you ever have any questions, requests, or feedback, we’re always happy to hear from you.

📩 You can reach us anytime at: info@decalsy.com

Whether it’s about your order, our products, or just general inquiries, don’t hesitate to get in touch — we’re here to help.

Send us a message!

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FAQ

How do I personalize my decal?

Simply choose a product, enter your name and number on the product page, and see the live preview instantly – if the product supports it.

⚠️ Note: Only some of our decals have the live preview feature.

If live preview is not available, just enter your name and number – we’ll create it exactly as shown in the product example.

What sports decals do you offer?

We currently offer personalized decals for a variety of sports, including:

  • Baseball
  • Soccer
  • Basketball
  • Hockey
  • Football
  • Swimming
  • Track & Field
  • Wrestling / Martial Arts
  • Dance / Ballet

More categories are coming soon! If you don’t see your sport, feel free to contact us – we might be able to make it for you.

Can I change the design after placing the order?

We start production quickly (within 1–2 business days), so changes may not be possible after placing your order. Please contact us ASAP.

How long does it take to receive my order?

Orders are made within 1–2 business days and delivered in 3–7 days.

Do you ship internationally?

Yes, we ship worldwide!

Can I track my order?

Yes – once your order is shipped, you’ll receive a tracking link via email.

Can I return or exchange my custom decal?

Since each decal is custom-made, we do not accept returns unless the product is damaged or incorrect.

What if my decal arrives damaged or with an error?

Contact us within 7 days of delivery with photos, and we’ll send a free replacement. Contact us: info@decalsy.com

How do I apply the decal?

1. Clean the surface

2. Peel off the backing

3. Place the decal where you want it

4. Firmly press and scratch it down

5. Remove the transfer tape

Can I remove the decal later?

Yes – our decals are easy to remove. Just peel from one corner and slowly pull it off. They come off cleanly and leave no marks or residue on most surfaces.

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